Privacy Policy

This Privacy Policy explains how TitanPlay collects, uses, stores, and protects personal information belonging to players who register and use the services offered on this website. It applies to all visitors and registered account holders and covers the categories of data gathered, the purposes for which that data is processed, how cookies are used, how information may be shared with third parties, how long data is retained, and the rights available to users regarding their own personal information. This document is intended to be read alongside other legal and informational sections of the site, including responsible gaming resources and the terms governing account use.

Because the operator is required to verify identity and monitor transactions in line with anti-money-laundering obligations applicable to regulated gambling operators, certain personal data collection is mandatory for account creation and continued use of the platform. Players who do not wish to provide the information described below should not proceed with registration, as the services cannot be provided without it.

Scope of This Policy

This policy applies to personal data processed through the TitanPlay website and any associated mobile application, customer support channels, and payment processing carried out in connection with deposits and withdrawals. It does not apply to third-party websites that may be linked from this site, including payment providers or software suppliers, each of which maintains its own privacy practices. Players are encouraged to review the privacy terms of any third-party service they use in connection with their account, particularly payment processors such as Interac, card issuers, or e-wallet providers.

The policy is written to reflect standard practice for a regulated online gambling operator serving Canadian players, and it is updated periodically to reflect changes in applicable law, regulatory guidance, or operational practice. Continued use of the account after changes take effect constitutes acceptance of the revised policy.

Information We Collect

TitanPlay collects personal information at several stages of the customer relationship, starting with registration and continuing through ongoing account use, deposits, withdrawals, and customer support interactions. The categories of information collected are outlined below.

Some of this information, particularly identity documentation, is collected as part of the know-your-customer process required before withdrawals can be processed. This verification step is a regulatory requirement under Ontario gambling law and cannot be waived at the request of the player.

Age and Eligibility Data

As the platform is restricted to individuals who are at least 19 years of age and resident in Ontario, identity data is used specifically to confirm that a player meets these eligibility requirements before an account is activated for real-money play. Any account found to belong to a person under the legal minimum age will be closed, and any funds handled in accordance with applicable regulatory guidance. Age verification is treated as a core compliance function rather than an optional check, and is repeated where the operator has reason to question the accuracy of information previously supplied.

How Personal Information Is Used

Personal data collected by TitanPlay is used for a defined set of purposes connected to operating the platform lawfully and safely. These purposes include verifying identity and age, processing deposits and withdrawals, detecting and preventing fraud or money laundering, communicating with players about their account or transactions, providing customer support, applying responsible gaming tools such as deposit or time limits, and complying with reporting obligations to the Alcohol and Gaming Commission of Ontario and other relevant authorities.

Data is not used to make automated decisions that would have a significant legal effect on a player without the possibility of human review. Where behavioural data is analyzed for responsible gaming purposes, for example to identify patterns associated with harmful play, the outcome is a tool made available to the player or a prompt for further review, rather than an automatic account action taken without oversight.

Cookies and Similar Technologies

TitanPlay uses cookies and comparable tracking technologies to operate the website, remember player preferences, maintain login sessions, and understand how the site is used. Cookies fall broadly into categories covering strictly necessary functions, such as keeping a player logged in during a session, and functional or analytical purposes, such as remembering display settings or measuring which pages are visited most often.

Most browsers allow cookies to be controlled or deleted through browser settings, and players may choose to block non-essential cookies without losing the ability to use the core services of the site. Blocking strictly necessary cookies, however, may prevent certain features, including login and session security, from working correctly. Where cookie preferences are managed through a banner or settings panel on the site, choices made there are respected for future visits unless browser settings are changed or cookies are cleared.

Sharing of Information with Third Parties

Personal data may be shared with a limited number of third parties where necessary to operate the service. This includes payment processors and banking partners involved in handling deposits and withdrawals, identity verification providers used to confirm age and identity, regulatory authorities such as the Alcohol and Gaming Commission of Ontario where reporting is required, and service providers that support platform functions such as hosting, customer support tooling, or fraud detection.

TitanPlay does not sell personal data to third parties for marketing purposes. Any sharing of information is limited to what is reasonably necessary for the purpose in question, and third parties handling personal data on the operator’s behalf are expected to apply appropriate safeguards consistent with applicable privacy law. Where information must be disclosed to comply with a legal obligation, such as a court order or a request from a regulatory or law enforcement body, that disclosure will be made to the extent required.

Data Retention

Personal information is retained for as long as necessary to fulfil the purposes for which it was collected, including ongoing account administration, regulatory record-keeping, and resolution of any disputes. Financial and identity records connected to AML obligations are generally retained for a period defined by applicable regulation, which typically extends beyond the closure of an account. Once retention obligations expire and there is no other legitimate business reason to keep the data, it is deleted or anonymized in accordance with internal data handling procedures.

Data Security

TitanPlay applies technical and organizational measures intended to protect personal data from unauthorized access, loss, or misuse. This includes encryption of data both in transit and at rest, restricted internal access to sensitive information, and monitoring of account activity and transactions consistent with anti-money-laundering requirements applicable to Ontario-licensed operators. While these measures are designed to provide a reasonable level of protection, no system can guarantee absolute security, and players are encouraged to use strong, unique passwords and to avoid sharing account credentials with anyone.

Players are also advised to be cautious about the information they share through public or unsecured networks when accessing their account and to contact support promptly if they suspect unauthorized access to their account.

Player Rights Regarding Personal Data

Players have certain rights concerning the personal information held about them, subject to applicable law and any regulatory retention requirements that may limit immediate deletion. These rights generally include the ability to request access to the personal data held, to request correction of inaccurate information, to ask questions about how data is being used, and to raise concerns about data handling practices.

Requests relating to these rights can be directed to customer support through the channels available on the site, generally live chat or email, and will be handled in accordance with the operator’s internal procedures and applicable timelines. Certain requests, such as full deletion of financial records tied to a regulatory retention period, cannot be granted until that retention period has lapsed.

Responsible Gaming and Data Use

Data collected through gameplay and account activity supports the responsible gaming tools made available to players, including deposit limits, loss limits, session time limits, and reality check pop-ups that display session duration and net win or loss during play. This information may also be used to identify accounts that show patterns consistent with risk of harm, prompting outreach from the support team or the presentation of relevant resources.

Players who wish to limit their own play can set deposit, turnover, or loss limits directly on their account, request a time-out ranging from one day up to longer periods, or pursue self-exclusion for a defined period up to five years. Ontario players can also contact ConnexOntario, a free and confidential helpline for problem gambling support, available at 1-866-531-2600. Responsible gaming remains a central consideration in how account data is used, and players are encouraged to review the dedicated responsible gaming resources available on the site for further detail on the tools and support options in place.

Bonus-Related Data

Where a player opts into a bonus, certain account and transaction data connected to that bonus is retained to verify eligibility and monitor compliance with the applicable conditions, including deposit amounts, wagering activity, and timing. For example, a welcome package requires a minimum qualifying deposit, applies a wagering requirement calculated on deposit and bonus funds combined, sets a maximum conversion value relative to the bonus awarded, and remains valid for a defined number of days from the point it is credited. Data connected to these conditions, such as wagering progress and time remaining on a bonus, is processed only to confirm whether the terms of the bonus have been met and is not used for any unrelated marketing purpose without separate consent. Full current terms for any bonus, including exact match percentages or deposit-stage structure, are presented within the player’s account after registration rather than published in full on public pages, consistent with Ontario’s restrictions on advertising specific bonus inducements.

International Data Transfers

Because the operator and certain service providers may be based outside Canada, personal data may be processed in jurisdictions other than the province in which the player resides. Where such transfers occur, the operator seeks to ensure that appropriate safeguards are applied so that personal data continues to receive a level of protection consistent with this policy, regardless of where it is processed.

Children’s Privacy

The services described on this site are restricted to individuals who are at least 19 years of age and resident in Ontario, and the platform is not directed at or intended for use by minors. TitanPlay does not knowingly collect personal data from anyone under the legal minimum age, and any account discovered to belong to an underage individual will be closed and reported in line with applicable regulatory obligations.

Changes to This Policy

This Privacy Policy may be revised from time to time to reflect changes in legal requirements, regulatory guidance, or the operator’s data handling practices. Material changes will generally be communicated through the website or by direct notice to registered players where appropriate. Continued use of the account following such changes indicates acceptance of the updated policy.

Contacting the Operator About Privacy

Players with questions about this Privacy Policy, or who wish to exercise any of the rights described above, can contact customer support through the live chat or email channels made available on the site. Support is available on an ongoing basis to assist with privacy-related queries, and any complaint that cannot be resolved directly may be escalated internally for further review in line with the operator’s standard complaint-handling procedures. For general account information, players can also review other sections of the site, including the homepage for an overview of the platform and terms and conditions for the broader rules governing account use.