Terms and Conditions

This document sets out the terms and conditions that govern the use of the TitanPlay platform operated by Shark77 Limited, registered at Vault 14, Level 2, Valletta Waterfront, Floriana, FRN 1914, Malta, under Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO) licence OPIG1299224. By creating an account, depositing funds, or otherwise using the site, a player agrees to be bound by these terms and conditions in full. Players are encouraged to read this document carefully before registering and to retain a copy for their own records.

Acceptance of Terms

Access to and use of the TitanPlay platform is conditional on acceptance of these terms and conditions, together with any linked policies referenced throughout this document. Continued use of the account after any update to these terms constitutes acceptance of the revised version. If a player does not agree with any part of these terms, they should refrain from registering or should close their account through the process described later in this document. These terms apply to all games, wagers, and features offered through the platform, including casino, live casino, and sportsbook products.

Eligibility and Age Restriction

Use of TitanPlay is restricted to individuals who are at least 19 years of age and who are physically located within Ontario at the time of play, consistent with the minimum legal gambling age in Canada for provinces regulated under this framework. Account holders must be legal residents of Ontario and must provide accurate personal information during registration, including full legal name, date of birth, and residential address. TitanPlay reserves the right to request documentation to confirm age and residency at any point, and access may be suspended pending verification. Underage gambling is strictly prohibited, and any account found to belong to a person under the legal minimum age will be closed, with funds handled in accordance with applicable regulatory guidance.

Account Registration

Each player may hold only one account with TitanPlay. Registration requires the submission of accurate and complete personal details, and players are responsible for keeping this information current. Identity verification is required under AGCO anti-money-laundering requirements, and accounts may be limited in functionality, including deposits or withdrawals, until verification is complete. Sharing account credentials, allowing a third party to access or use an account, or attempting to operate multiple accounts under different identities is not permitted and may result in suspension or closure. Registration typically takes under three minutes to complete, though full account activation may depend on the outcome of identity checks.

Deposits and Withdrawals

TitanPlay supports a range of payment methods for Ontario players, with Interac serving as a primary option alongside major card brands, MuchBetter, and bank transfer. The minimum deposit across listed methods is C$20, and deposits are typically processed instantly. A weekly deposit limit of C$5,000 applies across a rolling seven-day period. Withdrawals follow a closed-loop policy, meaning funds are returned to the same method used for deposit wherever this is possible, and only one withdrawal request may be pending on an account at any given time. PayPal, cryptocurrency, and iDebit are not supported payment options on this platform.

No fees are charged by TitanPlay on deposits or withdrawals, though a player’s own bank or payment provider may apply charges independently of this platform. Identity verification and transaction monitoring apply to withdrawal requests in line with anti-money-laundering obligations, and processing times stated above may be extended where additional checks are required.

Bonus Terms and Conditions

Bonus features available on TitanPlay are governed strictly by the conditions set out in this section and within the account dashboard at the time of opt-in. Ontario regulation restricts the public advertising of specific bonus inducements, so full current details of any welcome package are made available only after registration on the official site rather than described here as an offer. The following terms describe the general rules that apply where a welcome casino pack is active on an account, up to a stated package value of C$1,500.

Wagering requirements must be completed within the stated validity period, after which any unused bonus funds and associated winnings may be removed from the account. A maximum conversion limit applies, meaning winnings generated from bonus play that exceed ten times the bonus amount may be forfeited above that threshold. Players should be aware that specific games may be excluded or weighted differently toward wagering completion, and full details of eligible games are confirmed within the account dashboard rather than on public marketing pages. A maximum bet limit typically applies while a bonus balance is active, and exceeding this limit on a single wager may void the bonus and any related winnings, in accordance with the rules displayed at the time of opt-in.

Sportsbook-related features such as parlay boosters and sequential wagering tools also operate under their own eligibility conditions, including minimum selection counts and qualifying odds, which are confirmed within the relevant product section of the account rather than restated here in promotional terms. Loyalty or VIP program terms, where applicable, are not published outside the account dashboard, consistent with Ontario’s restrictions on public disclosure of specific player inducements. Players should treat any bonus feature as a conditional benefit subject to change, review, and forfeiture where terms are not met, rather than as a guaranteed award.

Game Rules and Fair Play

All games offered through TitanPlay, including slots, table games, live dealer titles, and sportsbook markets, are provided by licensed third-party content providers and are subject to independent testing for fairness where applicable to the game type. Random number generation used in digital casino games is independently tested to confirm outcomes are not predictable or manipulated by either the platform or the player. Live dealer games are streamed in real time and are subject to the rules of the studio provider hosting the table. In the event of a technical malfunction affecting a game round, the round in question may be voided and stakes returned, in accordance with the specific game provider’s rules.

Responsible Gambling

TitanPlay supports responsible gambling as a core part of its service to Ontario players and provides a range of account-level tools to help players manage their activity, described in full on the dedicated responsible gaming resource. These tools include deposit, turnover, and loss limits, session time limits, Reality Check pop-ups that display live session win or loss data and elapsed time, and options for time-out or self-exclusion ranging from one day to five years. Players may also request permanent account closure at any time through account settings or by contacting support. Ontario players experiencing difficulty with their gambling activity can contact ConnexOntario, a confidential and free support service, for guidance and referral. Reminders regarding the legal minimum gambling age of 19 in Ontario and the availability of these protective tools are built into the account experience on an ongoing basis.

Prohibited Activities

Players may not use the platform for any unlawful purpose, including money laundering, fraud, or the use of funds obtained through criminal activity. Collusion between players, the use of automated software or bots to place wagers, exploiting technical errors for financial gain, and attempting to circumvent deposit or wagering limits are all strictly prohibited. Any account suspected of engaging in prohibited activity may be suspended pending investigation, and funds associated with such activity may be withheld in accordance with applicable law and regulatory guidance from AGCO.

Restricted Regions

TitanPlay is licensed to offer services to residents of Ontario under the AGCO and iGaming Ontario framework. Access from jurisdictions outside this scope, or by individuals not meeting the residency and age requirements described above, is not permitted. Players are responsible for ensuring that their use of online gambling services complies with the laws applicable to their own location, and TitanPlay reserves the right to restrict access where a player’s location cannot be verified as eligible.

Privacy and Data

Personal information collected during registration and account use is processed in accordance with the platform’s dedicated privacy policy, which describes in detail how data is collected, stored, and used. Encryption is applied to data both in transit and at rest, and identity verification and transaction monitoring are carried out to meet AGCO anti-money-laundering requirements. Players should review the privacy policy separately for full detail on data retention periods, third-party data sharing, and their rights as data subjects.

Account Suspension and Closure

TitanPlay reserves the right to suspend or close an account where there is reasonable cause to believe these terms have been breached, where verification cannot be completed, or where required by law or regulatory direction. Players may also request voluntary suspension or closure of their own account at any time, including through the self-exclusion tools referenced in the responsible gambling section above. Where an account is closed, any verified and eligible balance will generally be returned to the player, subject to the completion of any outstanding verification or investigation.

Limitation of Liability

TitanPlay provides its platform on an as-available basis and does not guarantee uninterrupted or error-free access at all times. To the extent permitted by applicable law, liability for indirect or consequential losses arising from use of the platform, including losses related to technical interruptions, is limited. Nothing in this section is intended to exclude liability that cannot lawfully be excluded under Ontario or Canadian law.

Complaints and Dispute Resolution

Players who wish to raise a concern or complaint regarding their account, a transaction, or any aspect of the service may do so through the customer support channels available on the platform, including live chat and email, both of which operate on a 24/7 basis. Complaints are reviewed internally in the first instance, and players will be informed of the outcome and any further steps available to them, including escalation to the relevant regulatory body where an internal resolution cannot be reached. Players are encouraged to raise concerns promptly so that they can be addressed while relevant account and transaction information remains readily available.

Governing Law

These terms and conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles. Any dispute arising from the use of the TitanPlay platform that cannot be resolved through the complaints process described above will be subject to the jurisdiction of the courts of Ontario, without prejudice to any rights a player may have under applicable consumer protection or gambling regulation. Players are advised that regulatory oversight of the platform is provided by the Alcohol and Gaming Commission of Ontario and iGaming Ontario, and these terms operate alongside, and do not override, applicable statutory protections available to Ontario residents.